Sample report. Generated from a synthetic six-month invoice corpus; every number below was produced by the same engine that audits real invoices.

We found $2,198.84 in your ShipBob invoices for 2026-07

Billing errors, $2,198.84

The charge "Fulfillment Adjustment Surcharge" of approximately $285.00 has appeared on every invoice from 2026-05 through 2026-07 (3 months, $855.00 in total). It is not part of our rate card and was never quoted. Please identify its contractual basis or credit $855.00.

Our agreement defines peak surcharge windows as 2026-11-01 to 2026-12-31. Invoice NW-2026-07 bills peak surcharges totalling $420.00 on 2026-07-18, outside those dates. Please credit $420.00.

Our rate card specifies $42.00 per pallet/month for "Storage - Pallet". Invoice NW-2026-07 bills $68.00 across 1 line covering 15 units on 2026-07-05, an overcharge of $390.00. Please correct the rate going forward and credit the difference.

Our agreement includes 6 hours of receiving labour per month. Invoice NW-2026-07 bills 12.5 hours at $40.00 per hour for 2026-07. Please credit the 6.5 hours above the allowance ($260.00) or send the signed receiving logs supporting them.

Invoice NW-2026-07 introduces a new charge type "Inventory Movement" totalling $177.00. This charge does not appear on any invoice from 2026-02 through 2026-06 and is not listed in our rate card. Please point to the contract clause that authorises it, or credit $177.00.

Our rate card specifies $0.20 per additional item for "Pick Fee - Additional Item". Invoice NW-2026-07 bills $0.28 across 606 lines covering 1,173 units between 2026-07-01 and 2026-07-27, an overcharge of $93.84. Please correct the rate going forward and credit the difference.

Invoice NW-2026-07 bills "Pack Fee" more than once for the same reference on 4 separate orders between 2026-07-01 and 2026-07-09, totalling $3.00 in duplicate charges. Affected references include 202607-00001, 202607-00002, 202607-00003, 202607-00004. Only one Pack Fee charge is expected per order. Please credit $3.00.

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Ready-to-send letter for ShipBob

Subject: ShipBob billing discrepancies for 2026-07, $2,198.84 to review

Hello,

We reconciled NW-2026-05, NW-2026-06, NW-2026-07 against our rate card and the preceding invoices and found 7 discrepancies totalling $2,198.84. Details below, each with the specific line items.

1) The charge "Fulfillment Adjustment Surcharge" of approximately $285.00 has appeared on every invoice from 2026-05 through 2026-07 (3 months, $855.00 in total). It is not part of our rate card and was never quoted. Please identify its contractual basis or credit $855.00.

2) Our agreement defines peak surcharge windows as 2026-11-01 to 2026-12-31. Invoice NW-2026-07 bills peak surcharges totalling $420.00 on 2026-07-18, outside those dates. Please credit $420.00.

3) Our rate card specifies $42.00 per pallet/month for "Storage - Pallet". Invoice NW-2026-07 bills $68.00 across 1 line covering 15 units on 2026-07-05, an overcharge of $390.00. Please correct the rate going forward and credit the difference.

4) Our agreement includes 6 hours of receiving labour per month. Invoice NW-2026-07 bills 12.5 hours at $40.00 per hour for 2026-07. Please credit the 6.5 hours above the allowance ($260.00) or send the signed receiving logs supporting them.

5) Invoice NW-2026-07 introduces a new charge type "Inventory Movement" totalling $177.00. This charge does not appear on any invoice from 2026-02 through 2026-06 and is not listed in our rate card. Please point to the contract clause that authorises it, or credit $177.00.

6) Our rate card specifies $0.20 per additional item for "Pick Fee - Additional Item". Invoice NW-2026-07 bills $0.28 across 606 lines covering 1,173 units between 2026-07-01 and 2026-07-27, an overcharge of $93.84. Please correct the rate going forward and credit the difference.

7) Invoice NW-2026-07 bills "Pack Fee" more than once for the same reference on 4 separate orders between 2026-07-01 and 2026-07-09, totalling $3.00 in duplicate charges. Affected references include 202607-00001, 202607-00002, 202607-00003, 202607-00004. Only one Pack Fee charge is expected per order. Please credit $3.00.

Could you review these and confirm the credits on the next invoice? If any of them is contractually correct, please point us to the clause and we will drop it.

Thanks,
Northwind Supply

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Internal notes (not part of the dispute):
- Effective fulfillment cost is $15.15 per order for 2026-07 across 805 orders versus a baseline of $13.29 (+13.9%). Largest contributors: shipping $10.54/order, storage $1.27/order, surcharge $0.88/order.
- We are paying $365.82 per month ($4,389.84 annually) in card processing surcharges (estimated at 3% of the invoice total). Could you send the ACH details so we can switch payment methods?